It's 9:14 PM. A prospective client just had a tenant dispute escalate, found you on Google, and is dialing your office. Voicemail loses the retainer. A receptionist is €3K/month for 38 hours. InTake picks up in any language, runs the conflict check against your client database, captures the matter facts, and books the consultation for tomorrow morning — with full audit trail your bar association will love. Never gives legal advice. Always logs the escalation.
InTake is a 24/7 AI receptionist purpose-built for law firms. It captures matter intake at any hour, runs preliminary conflict checks, handles multilingual onboarding for immigration and business clients, and escalates substantive legal questions to a human attorney. Maintains a full GDPR audit trail for malpractice protection. €99/mo Subscription or €1,500 Build & Own. EU AI Act Annex III procedural-tool conformity documented.
Pulled from interviews with 19 European solo practitioners and small firms. The leakage that turns billable-hour potential into receptionist overhead.
A first call about a tenant dispute, an inheritance, a custody escalation. They don't leave voicemail twice. They call the next firm in the search results.
Lilou picks up day or night, books the consultation.Every prospect needs a conflict check. You either rush it (risk) or delay the consult (lose the retainer). A receptionist can't do this for you.
Pre-screen against your DB before scheduling.Your firm speaks French and English. Your prospects speak Wolof, Tagalog, Arabic, Ukrainian. Most don't get past the first hurdle.
30+ languages. Native intake. Dignity for the caller.4–7 unbilled hours/week on phone tag, manual notes, calendar Tetris. At €280/hr that's €1,120+ in opportunity cost. Every week.
InTake closes the leak. Recovered hours pay the bill.If a call happened off-record, who said what is hard to defend. Your bar association wants documentation, not memory.
Every call logged, timestamped, attributable.Each capability scoped to procedural intake. Lilou never offers a legal opinion — she captures, screens, schedules, and routes to attorney. Every escalation logged.
Client name, opposing party, jurisdiction, matter type, key dates, urgency. Captures the facts a paralegal would, before the consult is even on the calendar.
Queries your client database (Clio, MyCase, PracticePanther) for prior representation. Flags potential conflicts before booking. Audit-logged.
Immigration, family, business — 30+ languages. Captures country of origin, status, intended action. Mid-call language switch on demand.
The instant a caller asks "what should I do?" — Lilou stops, books the consultation, sends summary to the attorney. Never substitutes legal advice.
Every call: timestamp, agent ID, conflict-check result, escalation point, transcript. Defensible. Bar-association-ready. Stored in EU residency.
It's 9:14 PM Sunday at Cabinet Mercier & Associés, a four-attorney firm in Lyon. Maître Mercier is at home. Mr. Karim Sow, a tenant in the 7e, just received a notice to vacate from his landlord and his lease defense window closes Tuesday. He calls. Lilou picks up in French, switches to Wolof when he hesitates. Asks the matter type, the opposing party (the landlord, "M. Brun"), jurisdiction (Tribunal Judiciaire de Lyon), and the key date (Tuesday, 11 AM filing deadline). Runs the conflict check against the firm's Clio database — no match, no prior representation of "M. Brun" or the property address. Books the consultation Monday at 8:30 AM, the first slot of the week. Sends Mr. Sow a confirmation SMS with the office address and a link to upload the lease and the notice. Total elapsed: 4 minutes 06 seconds. When Mr. Sow asks "should I refuse to leave?" — Lilou pauses, says "that's a question for the attorney, who you'll see Monday at 8:30." The transcript logs the exact escalation point. Maître Mercier opens her laptop Monday morning to a fully prepped file, audit trail attached.
A receptionist costs €3K/month and works 38 hours. InTake costs €99/month and works 168 hours. The first new-client retainer that would have gone to voicemail covers a year of subscription.
No. InTake is configured to never offer substantive legal opinions. It collects facts, runs preliminary conflict checks, schedules consultations, and escalates the moment a caller asks "what should I do?" The system prompt is locked to intake-and-route only — we audited the configuration with three practicing attorneys before shipping. Every transcript shows the escalation point, which gives you malpractice-proof documentation that no advice was rendered without an attorney present.
InTake captures the names of the prospective client, the opposing party, and any other involved parties at first call. It queries your existing client database (Clio, MyCase, PracticePanther, or a custom database via API) and flags any match before scheduling the consultation. If conflict is detected, the call is gracefully terminated with a referral note and the matter never reaches your calendar. If clear, the consultation is booked. Full audit trail of every check is logged with timestamps.
Yes — and this is the reason most firms adopt it. EU AI Act Article 50 transparency means callers are informed they're speaking with an AI assistant. The agent is scoped to procedural intake, not legal advice. Every call generates an audit-quality transcript with timestamp and agent ID. French CNB ("Réglement intérieur national" 18.6.3), German RAK guidance, and UK SRA guidance on AI use in client intake have all been reviewed in the configuration. We provide the documentation pack for your bar registration on day one.
Yes. Immigration practices in Paris, Brussels, and Berlin are among our heaviest users. InTake speaks 30+ languages with mid-conversation switching — Arabic, Wolof, Mandarin, Portuguese, Tagalog, Russian, Ukrainian, Pashto. Captures country of origin, current status, intended visa category, family situation, prior filings. Pre-prepares the intake form before the attorney sees the client. The dignity of being heard in the caller's first language frequently determines whether they retain you or call the next firm.
Yes. We connect to Clio, MyCase, PracticePanther, Smokeball, ProLaw, Legl, AppoinUs, and any system with a public API. New matter records are created, conflict-check results posted, intake forms attached, calendar events scheduled. Subscription clients get plug-and-play. Build & Own clients get a custom integration in 2 weeks that we hand over with documentation. If your case management has no API, we sit on top of email/calendar workflows.
A solo practitioner spends 4–7 unbilled hours per week on intake admin: returning phone tags, copying notes into the case management, doing manual conflict checks, scheduling consultations, sending intake forms. At a €280/hr rate, that's €1,120–€1,960 per week of opportunity cost. InTake at €99/mo eliminates the unbilled work entirely. The recovered time pays the system back in two business days a month — and that's before the new retainers it captures from after-hours and multilingual calls.
Legal practices have stricter data and conflict-of-interest obligations than commercial businesses. InTake is configured by default to satisfy GDPR, EU AI Act procedural-tool conformity, and bar association guidance on AI use in client intake.
InTake is positioned as a procedural intake tool, not legal advice. The agent escalates to a human attorney for every substantive question, and every escalation is logged.
Talk to Lilou the same way your prospects will. Or book a 30-minute walk-through with our team — we'll quote your firm and show you the live call from a practice of your size.