InTake vs Doctolib · Side-by-side

InTake replaces Doctolib. No booking fees. Your domain. You own the data.

Doctolib books appointments and keeps the patient. InTake answers the phone, books on your URL, takes orders, follows up, and hands you the full audit trail. One subscription replaces a platform fee, a missed-call problem, and a lost-brand problem at once. Flat €99/month, or build it once from €1,500 and own it forever — no per-practice surcharge, no patient redirect, no waiting list to leave.

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Quick answer

Doctolib is a €139–218/month French booking SaaS that publishes patients on doctolib.fr and never picks up the phone. InTake is a 24/7 AI receptionist that answers every call in 30+ languages, books on your own domain, and gives you full ownership of the data — flat €99/month, or one-time €1,500 + €39/month to own the code outright.

Feature comparison

Side by side, line by line.

Every dimension a clinic actually evaluates. Pricing, ownership, languages, channels, compliance — no marketing fog.

Doctolib
InTake by AVA
Monthly cost (mid-tier)
€139–218 / practice / month
€99 flat (Subscription) — or €39/mo after €1,500 one-time (Build & Own)
Booking fees per appointment
Subscription model — no per-booking, but locked in
0% always
Phone reception (inbound calls)
× Not included — booking only
24/7 voice answering, <8s pickup
Booking page URL
doctolib.fr/dr-yourname
booking.yourclinic.com (your domain)
Customer-facing brand
Doctolib's, with your name underneath
100% yours — Lilou or any agent name you choose
Languages supported
FR primary, limited multilingual UI
30+ languages with mid-call switching
Channels
Web booking, app
Phone + WhatsApp + Telegram + email + web chat (5)
Order taking / triage / FAQ answers
× Booking only
Triage, FAQ from your KB, intake forms
Data ownership
Patient records on Doctolib's stack — you license access
Full export anytime; Build & Own = source code yours
Verticals supported
Healthcare only
Clinics, dental, restaurants, salons, law firms, agencies
GDPR
Yes (EU-based)
Yes — Frankfurt eu-central-1, DPA, DPIA, RTBF
EU AI Act conformity
Not applicable (no AI agent)
Annex III procedural-tool exemption documented
Cancel / leave terms
12-month commitment standard, complex offboarding
Subscription: cancel anytime · Build & Own: it's yours
Time to first booking
2–4 weeks setup + onboarding
3 minutes from a single onboarding call
Why doctors leave Doctolib

Three reasons, repeated in every offboarding.

Doctolib built the French booking standard. That isn't in question. What clinics are rethinking is the price of staying on it — and what they get for that price compared to what's now possible.

What you keep when you leave

Your name on the door, your URL on the booking link.

InTake gives you a single phone number, a single booking page, and a single agent — Lilou by default, or any name you choose. The agent knows your service catalog, your hours, your prices, your follow-up rules, and your two or three deal-breaker questions before a first visit.

The booking URL is booking.yourclinic.com. The voice the patient hears is the one you trained. The reminder email comes from your domain. The data sits in your account, exportable to CSV at any time, with a deletion workflow that respects RGPD's right-to-be-forgotten on a per-patient basis.

If you go with Build & Own, the source code is yours. We hand it over on day one of go-live. If we disappear tomorrow, your receptionist still works.

How migration works

Out of Doctolib, into yours, in 7–14 days.

Migration is a fixed scope: we don't sell it as a project, we sell it as part of onboarding. The work is well understood because we've done it for clinics on Doctolib, Dentally, and three other platforms.

Two ways to deploy

Rent it monthly, or build once and own.

Subscription is the obvious path: €99/month flat (Starter), €179/month (Standard, multi-practitioner), €299/month (Pro, multi-clinic). AVA hosts everything, you cancel anytime, no commitment beyond the month you're in.

Build & Own is the path for clinics that want a permanent asset on the books. €1,500 one-time + €39/month hosting for Starter; €2,500 + €69/mo (Standard); €3,500 + €119/mo (Pro). LLM API costs are passthrough at cost+25%. The code is yours, the agent is yours, and the monthly hosting is just keeping the lights on.

By Year 2, Build & Own beats every Doctolib tier in cumulative cost, with the bonus that you own the asset. By Year 3, the gap is structural.

Pricing math, three years out

By Year 2, Build & Own beats Doctolib outright.

Using the mid-point of Doctolib's published range (€179/month) and AVA's Starter tier on both tracks. Numbers are public; do the math against your actual quote.

Year 1
Doctolib (€179/mo)€2,148
InTake Subscription€1,188
InTake Build & Own€1,968
Year 2 cumulative
Doctolib€4,296
InTake Subscription€2,376
InTake Build & Own€2,436
Year 3 cumulative
Doctolib€6,444
InTake Subscription€3,564
InTake Build & Own€2,904

Year 3: Build & Own saves €3,540 versus Doctolib — and you own the code, the data, and the patient relationship.

Healthcare compliance

GDPR, EU AI Act, medical confidentiality.

Doctolib is GDPR-compliant. So is InTake — but InTake is also AI Act-conformant, with the documentation a French DPO needs to sign off in one meeting.

Doctolib is in France. So is InTake — eu-central-1, AVV-ready, with audit trail your CNIL inspector can read in twelve seconds.

Frequently asked

InTake vs Doctolib · straight answers.

How is InTake different from Doctolib?

Doctolib is a French booking platform (€139–218/month per practice) that owns the patient-facing brand and never includes phone reception. InTake is an AI receptionist that answers every call, books on your own domain, takes orders, and gives you full data ownership — flat €99/month, or build-and-own from €1,500 one-time.

Does InTake replace Doctolib entirely?

Yes. InTake handles inbound calls, online bookings, reminders, follow-ups, and patient questions across phone, WhatsApp, Telegram, email, and web chat. You publish bookings on your own URL — no doctolib.fr/dr-name detour. We can migrate your existing schedule and patient list in a single onboarding call.

Why are doctors leaving Doctolib?

Three recurring reasons: rising subscription fees (€139–218/month), the platform owning the patient relationship through its own brand and search, and zero phone coverage — patients still call, and reception still misses calls. Doctolib books appointments. It does not answer the phone.

Can InTake handle medical confidentiality and GDPR?

Yes. InTake is GDPR-native, hosted in Frankfurt eu-central-1, ships with a Data Processing Agreement (DPA) ready to sign, a DPIA template for healthcare, an EU AI Act Annex III procedural-tool exemption file, RTBF workflow, full audit trail, and human-in-the-loop default for sensitive bookings.

How does migration from Doctolib work?

We export your patient list and schedule from Doctolib via CSV, map it to your InTake calendar, port your phone number (or run alongside it), train Lilou on your service catalog and intake questions, then go live in 7–14 days. Your URL becomes booking.yourclinic.com — yours.

What does Year 1 actually cost?

Subscription: €99/month flat for Starter — €1,188 in Year 1. Build & Own Starter: €1,500 one-time + €39/month — €1,968 in Year 1, then €468/year forever. Doctolib at €179/month average (mid of €139–218) costs €2,148/year, every year, with no asset and no phone.

Switch from Doctolib. Keep the patients.

Two weeks from your first call to your first answered phone, your URL, your data, your agent. Pay €99/month or own the code from €1,500 — the choice is yours.