It's 11:14 PM. A tourist family in Florence is planning tomorrow's lunch. They WhatsApp your bistro in Italian, switch to French halfway through, and ask if the carbonara is gluten-free for their daughter. The hostess went home at 22h. Uber Eats wants 30% to take that order. Lilou answers in both languages, books the four-top for 1 PM, flags the gluten allergy in your POS, and pre-orders two carbonara senza glutine. Direct. WhatsApp. Zero commission. Your customer. Your margin. Your kitchen, prepped.
InTake is a 24/7 AI receptionist purpose-built for restaurants. It takes reservations, accepts WhatsApp orders with 0% commission, captures allergens and dietary preferences pre-arrival, and answers menu questions in 30+ languages. €99/mo Subscription or €1,500 Build & Own. GDPR compliant, with EU food-safety regulation conformity (Reg 1169/2011 FIC).
From 27 independent restaurants and groups across France, Italy, and Spain. The leakage that turns a fully-booked Saturday into a thin-margin month.
You buy the produce, season the dish, plate it perfectly — and hand a third of the revenue to a delivery app for routing a courier on a scooter.
Direct WhatsApp orders recover the margin entirely.$1.50 per cover plus $249/mo. On a 4,000-cover month, that's €6,500/year just for the privilege of taking your own reservations.
Direct reservations. No cover fee. No middleman.The phone rings at 8:47 PM. Your hostess is seating a six-top. The caller leaves no voicemail. They book elsewhere.
Lilou handles 12 calls in parallel. None go missed.Your hostess speaks French and English. Your tourist customers speak Mandarin, Korean, German, Portuguese. They default to a multilingual app.
30+ languages on first contact. Direct, no app tax."Excuse me, is this peanut-free?" The plate is already there. The kitchen wasn't told. The night becomes stress, not service.
Allergens captured at booking. Kitchen flagged before plating.Each capability adapted to restaurant rhythm. Lilou knows your menu, your covers, your allergen matrix, the difference between a Tuesday lunch and a Saturday rush.
Books covers across all channels in real time. Synced to your reservation book (TheFork, SevenRooms, OpenTable, Resy, Tablein).
Takeaway orders direct from customers — your menu, your prices, your margin. 0% commission. Lands in kitchen printer or KDS.
Captures allergies and dietary needs at booking. Flags the reservation. Cross-references your menu allergen matrix. EU FIC-compliant.
30+ languages with mid-conversation switching. Tourist families in Italian, Mandarin, Spanish — direct, no app tax.
"What's gluten-free?" "Is the wine list updated?" "Do you have a kids' menu?" Lilou knows your menu, your wine, your specials, your hours.
It's 11:14 PM at Trattoria del Borgo, a 38-cover bistro behind Santa Maria Novella. The hostess left at 22h. The Lefebvre family is in their hotel room — Madame Lefebvre opens WhatsApp and messages the bistro in Italian. Lilou greets them in Italian, switches to French when Madame mistypes a word. They want a table for four, tomorrow lunch, around 1 PM. Lilou pulls the reservation book, finds the four-top by the window. Madame asks if the carbonara is gluten-free — her daughter Manon has celiac. Lilou cross-references the allergen matrix, confirms there's a senza glutine version, and offers to pre-order. Madame says yes, two carbonara sg, one truffle pasta, one cacio e pepe. Pre-pays the deposit. Total elapsed: 5 minutes 24 seconds. Lilou tags the reservation: 1 celiac, 4 covers, deposit paid, dishes pre-ordered. Sends a WhatsApp confirmation with the address and a link to the wine pairing menu. The owner walks in at 9 AM Wednesday to a confirmed table, a flagged allergen, prepped pasta, and zero Uber Eats commission on the takeaway order they would have otherwise placed.
For a 4,000-cover-per-month bistro, OpenTable alone is €6,500/year. Add Uber Eats 30% on takeaway and you're north of €30,000. InTake is €1,188/year for both jobs.
For takeaway and reservations, yes. Uber Eats charges 30% commission. OpenTable charges $1.50 per cover plus a $249/mo subscription. InTake at €99/mo handles reservations and direct WhatsApp ordering with 0% commission. You keep the customer relationship, the data, and the margin. Most clients keep one delivery platform for last-mile logistics (a single courier app handles the rider) and route everything else through InTake — both the order and the customer record.
InTake captures allergens and dietary preferences at booking — peanut, gluten, shellfish, dairy, vegetarian, vegan, halal, kosher, FODMAP. The reservation is flagged in your POS or reservation system with a clear allergen tag. The kitchen sees the alert before the table is seated. EU Regulation 1169/2011 (FIC) compliance is documented. We also tag dishes against your allergen matrix so a guest can ask "is the risotto vegan?" and Lilou gives the right answer instead of "let me check."
Yes. InTake handles unlimited concurrent calls and WhatsApp threads. While your hostess is seating a six-top, Lilou is taking three reservations, two takeaway orders, and answering one allergen question — all at once. No more "we'll call you back" that becomes "we'll go elsewhere." Service-hours bookings go up 22–38% in the first month for most clients, mostly because the calls that previously got dropped now convert.
30+ languages with mid-conversation switching. A tourist family in Rome can start in Italian, switch to English when they realize they don't know the dish names, and finish in Spanish. Your menu, your tone, their language. Restaurants in tourist cities (Paris, Barcelona, Florence, Amsterdam, Dublin) report this is the single biggest converter on direct bookings — guests stop defaulting to TheFork or Yelp because the language barrier is gone.
Yes. We connect to TheFork, OpenTable, SevenRooms, Resy, Tablein, Quandoo, and any system with a public API. POS systems: Lightspeed, Square, Toast, TouchBistro, Zelty, Innovorder, Tiller. New reservations land in your reservation book in real time. Takeaway orders land on your kitchen printer or KDS. Subscription clients get plug-and-play. Build & Own clients get custom integration in 2 weeks that we hand over with documentation.
Customer data lives in EU residency (Frankfurt eu-central-1). Payments tokenized via Stripe or your existing PSP — InTake never stores raw card numbers. We're GDPR + EU AI Act compliant by default. Allergen records are kept per food-safety regulation requirements (HACCP-aligned). We sign a Data Processing Agreement (AVV) on day one and provide the documentation pack for your local food-safety registration on request.
Restaurants handle food-safety regulations, customer payment data, and allergen tracking obligations. InTake is configured by default to satisfy GDPR, EU FIC, and HACCP-aligned record-keeping.
Italian SAB, French déclaration sanitaire, Spanish registro sanitario — we ship the regional configurations on day one.
Talk to Lilou the same way your guests will. Or book a 30-minute walk-through with our team — we'll quote your restaurant and show the live call from a kitchen of your size.