Can it really replace Uber Eats and OpenTable?
For takeaway and reservations, yes. Uber Eats charges 30% commission. OpenTable charges $1.50 per cover plus a $249/mo subscription. InTake at €99/mo handles reservations and direct WhatsApp ordering with 0% commission. You keep the customer relationship, the data, and the margin. Most clients keep one delivery platform for last-mile logistics (a single courier app handles the rider) and route everything else through InTake — both the order and the customer record.
How does it handle dietary restrictions and allergens?
InTake captures allergens and dietary preferences at booking — peanut, gluten, shellfish, dairy, vegetarian, vegan, halal, kosher, FODMAP. The reservation carries a clear allergen tag, so the kitchen sees it before the table is seated. Allergen answers come from the matrix you upload — the agent answers from your document or says it does not know. It records the information; the legal duty under EU Regulation 1169/2011 stays with you.
What about during service rush — can it actually keep up?
Yes. InTake handles unlimited concurrent calls and WhatsApp threads. While your hostess is seating a six-top, Lilou is taking three reservations, two takeaway orders, and answering one allergen question — all at once. No more “we’ll call you back” that becomes “we’ll go elsewhere” — the calls that used to get dropped during service now get answered.
Does it speak my customers' languages?
30+ languages with mid-conversation switching. A tourist family in Rome can start in Italian, switch to English when they realize they don't know the dish names, and finish in Spanish. Your menu, your tone, their language — so a guest in a tourist city has no reason to fall back on TheFork just because the phone was in the wrong language.
What’s the difference between Subscription and Build & Own?
Subscription means AVA hosts everything for you and you pay monthly, like Netflix. Build & Own means we build a custom version for you in 2–4 weeks, you own the source code, and pay a small monthly hosting fee. By Year 2, Build & Own is significantly cheaper.
What happens to my data if I cancel?
We export everything to you within 7 days, then delete from our systems within 30 days. Right-to-be-forgotten compliant.
How does LLM passthrough billing work?
We track your actual API usage (Anthropic, OpenAI, or Gemini) and bill it monthly at cost × 1.20. Transparent invoice, no markup hidden in the subscription.
Is InTake GDPR and EU AI Act compliant?
Built to support your GDPR and EU AI Act obligations. Every deployment ships with a ready-to-sign Data Processing Agreement (AVV), a documented risk assessment under the Art. 6(3) derogation, Article 50 transparency met in-product, and optional Frankfurt data residency. Compliance is a shared duty: we supply the pack and the technical measures, you remain the data controller.
What languages does InTake speak?
30+ languages with seamless switching mid-conversation. Common: German, English, French, Spanish, Italian, Dutch, Portuguese, Polish, Arabic, Mandarin.
Can I rename the agent to fit my brand?
Yes. Lilou is the default name, but each deployment can use any name. “Sophie at Dr. Jansen’s office” or “Marco from Casa Luna.” Whatever fits your brand.