Most of what is sold as an AI receptionist answers, takes a message, and hands the work back to you. That is one step of eight. InTake answers, understands, collects the details, qualifies the enquiry, acts on your own documents, books it, confirms it and follows up — across phone, WhatsApp, email, web chat, Instagram, Messenger and X. The whole chain, not the greeting.
InTake by AVA Digital is an AI front-office agent: an AI receptionist that does not stop at answering. It answers, understands the request, collects the details, qualifies the enquiry, answers from your own documents, books the appointment, confirms it and follows up — on phone, WhatsApp, email, web chat, Instagram, Messenger and X, in 30+ languages. €99/mo, or €1,500 once and you own the code.
“AI receptionist” usually means something that answers and takes a message. That leaves the other six steps with your team. Here is the full chain, and where the ones you have been quoted actually stop.
Picks up on the second ring, 24/7, in the caller's language.
Works out what they actually want — a booking, a quote, a complaint, a wrong number.
Collects the details that matter: name, contact, service, dates, constraints — the thing your team always forgets to ask.
Sorts the real enquiry from the tyre-kicker, and flags the urgent one before it goes cold.
Answers from your own documents — prices, policies, availability — instead of taking a message for someone to answer tomorrow.
Writes it into your calendar with the right duration, the right person, and no double-booking.
Sends the confirmation, the reminder, and the deposit link if you use one.
Asks for the review, reaches back out when they lapse, and brings them back direct.
If it answers and hands you a message, it moved the work — it did not do it. The value is in steps three to eight.
Each capability adapted to your business. InTake knows your prices, your policies, your allergen matrix, the difference between a Tuesday lunch and a Saturday rush.
Books covers across all channels in real time. Synced to your reservation book (TheFork, SevenRooms, OpenTable, Resy, Tablein).
Takeaway orders direct from customers — your menu, your prices, your margin. 0% commission. Lands in kitchen printer or KDS.
Captures allergies and dietary needs at booking. Flags the reservation. Cross-references your menu allergen matrix. EU FIC-compliant.
30+ languages with mid-conversation switching. Tourist families in Italian, Mandarin, Spanish — direct, no app tax.
"What's gluten-free?" "Is the wine list updated?" "Do you have a kids' menu?" Lilou knows your menu, your wine, your specials, your hours.
It's 11:14 PM at Trattoria del Borgo, a 38-cover bistro behind Santa Maria Novella. The hostess left at 22h. The Lefebvre family is in their hotel room — Madame Lefebvre opens WhatsApp and messages the bistro in Italian. Lilou greets them in Italian, switches to French when Madame mistypes a word. They want a table for four, tomorrow lunch, around 1 PM. Lilou pulls the reservation book, finds the four-top by the window. Madame asks if the carbonara is gluten-free — her daughter Manon has celiac. Lilou cross-references the allergen matrix, confirms there's a senza glutine version, and offers to pre-order. Madame says yes, two carbonara sg, one truffle pasta, one cacio e pepe. Pre-pays the deposit. Total elapsed: 5 minutes 24 seconds. Lilou tags the reservation: 1 celiac, 4 covers, deposit paid, dishes pre-ordered. Sends a WhatsApp confirmation with the address and a link to the wine pairing menu. The owner walks in at 9 AM Wednesday to a confirmed table, a flagged allergen, prepped pasta, and zero Uber Eats commission on the takeaway order they would have otherwise placed.
For a 4,000-cover-per-month bistro, OpenTable alone is €6,500/year. Add Uber Eats 30% on takeaway and you're north of €30,000. InTake is €1,188/year for both jobs.
No. An answering service — human or AI — answers and passes you a message. The work still lands on your team. An intake agent completes the task: it collects the details, checks your own documents for the answer, books the slot and sends the confirmation.
Collect structured information, qualify the enquiry, answer from your business's own documents, book into your calendar with the right duration, take a deposit, send confirmations and reminders, and follow up afterwards. It also works on WhatsApp, email, web chat, Instagram, Messenger and X — not only the phone.
No. It answers from the documents you upload — your prices, policies and availability — and if the answer is not in them it says so rather than inventing one.
It covers the hours and the channels a person cannot: nights, weekends, five conversations at once, and thirty languages. When something needs a human it hands over with the context already collected.
Anything that takes a name and a phone number is processing personal data — whether it answers one call a week or a thousand.
A 15-minute introduction call. Bring the questions your front desk answers twenty times a day and we will show you the whole chain running on them.
Book an introduction call