It's 11 PM. A patient with a fractured crown is searching Google for "dentist open near me." Most clinics miss this call. InTake picks up in under 8 seconds. Lilou greets the patient in their language, runs the four-question triage, books the 8:30 AM emergency slot before reception arrives, and sends an SMS confirmation with the practice address. No voicemail. No competitor pickup. No lost revenue. One AI receptionist, always on, in your voice.
InTake is a 24/7 AI receptionist purpose-built for dental clinics. It handles emergency triage, new-patient onboarding, recall reminders, and insurance pre-collection across phone, WhatsApp, and web chat. €99/mo Subscription or €1,500 Build & Own. GDPR + EU AI Act compliant, with Frankfurt EU residency and full audit trail.
Pulled from interviews with 23 European dental practices. Pain that costs you patients, revenue, and reputation.
62% of dental emergencies happen between 6 PM and 8 AM. Voicemail and answering services lose them to whoever picks up next.
Lilou triages in 8 seconds, books the morning slot.Manual SMS reminders are inconsistent. Patients forget. The chair sits empty. The hygienist gets paid anyway.
Two-tap confirm, one-tap reschedule. No-shows under 4%.In Paris, Berlin, Brussels, your reception speaks one or two languages. Your patients speak twelve. Most don't try twice.
30+ languages. Mid-conversation switch. Zero accent stigma.Six-month checkups, periodontal recalls, implant follow-ups — you have a list of 800 patients you should be calling. You're not.
Automatic recall sequencing. SMS, WhatsApp, voice.15 minutes of every new-patient visit goes to copying carrier cards, calling for pre-auth, finding a missing policy number.
Pre-collected at booking. Verified before the patient arrives.Each capability adapted to dental workflow. No generic chatbot. Lilou knows the difference between a routine cleaning and a knocked-out tooth.
Captures full intake — name, DOB, chief complaint, medications, allergies, last visit. Pre-populates your PMS before the patient arrives.
Four-question triage protocol — pain level, swelling, trauma, fever. Books the emergency slot or routes to on-call mobile.
French, English, German, Arabic, Polish, Romanian, Mandarin — 30+ languages with mid-call switching. Urban patients book on the first ring.
Six-month cleanings, perio recalls, implant follow-ups. Sequenced SMS + WhatsApp + voice fallback. Books directly into open slots.
Captures carrier, policy, and DOB at booking. Verifies eligibility against carrier API where available. Saves 15 minutes per first visit.
It's 11:47 PM at Cabinet Dentaire Jansen, 11e arrondissement. Madame Bonnier has a patient — her seven-year-old son Théo bit down on a peach pit and a piece of his front crown is now loose. She finds the clinic on Google Maps and taps the number, half-expecting a voicemail. Lilou picks up on the second ring. Calm voice, in French. Asks the four triage questions: pain level, swelling, blood, last meal. Pulls up tomorrow's schedule, finds the 8:30 AM emergency slot Dr. Jansen always holds open. Books Théo. Captures the carrier (Mutuelle Générale), the policy number from a photo Madame Bonnier sends via SMS, and the dental record number from a previous visit two years ago. Sends confirmation. Total elapsed: 3 minutes 12 seconds. Madame Bonnier sleeps. Dr. Jansen walks in at 8 AM to a fully prepped chart.
Subscription rents the whole stack monthly. Build & Own gives you the source code in 2 weeks. By Year 2, owning costs less than renting Doctolib + Dentally for one month.
InTake (default agent: Lilou) introduces itself by name and clinic. Most patients book and hang up without ever asking — the conversation feels natural because it is. We disclose AI status when asked directly, per EU AI Act Article 50 transparency requirements. You can rename the agent (we've shipped Marie, Sofia, Hans, Adèle), pick a voice, and tune the personality. The patients who notice typically remark that they got through faster than usual.
InTake collects intake-level data only — chief complaint, current medications, last visit, allergies, insurance carrier. Anything sensitive is encrypted at rest, stored in EU residency (Frankfurt eu-central-1), and synced to your practice management system through secure API. Full medical histories stay where they belong: with the dentist. The audit trail logs every data touch, which satisfies German §630g BGB and French Code de la santé publique requirements.
Yes. We connect to Doctolib, Dentally, Dentalink, Julie, Logos.w, Logiciel Dentaire, and any system with a public API or HL7/FHIR endpoint. Subscription clients get plug-and-play connectors. Build & Own clients get custom integration with their stack — typically a 2-week implementation that we hand over with documentation. If your system has no API, we can sit on top of email/SMS workflows.
InTake is GDPR + EU AI Act compliant by default — built for European dental practices. For US healthcare requiring HIPAA, contact us — that requires a separate BAA-eligible deployment with US data residency, encrypted endpoints, and a signed Business Associate Agreement. We've shipped this configuration for two US clinics; the build adds about 10 days to the timeline.
Emergency triage is the single biggest reason dental clinics choose InTake. Lilou picks up at 11 PM, asks the four triage questions (pain level, swelling, trauma, fever), and either books an emergency slot in your morning schedule or routes to your on-call dentist's mobile if the case is severe (avulsion, facial swelling, fever >38.5°C). Most clinics see 8–15 emergency bookings per month they would have lost to walk-ins or competitors.
Yes. At first call, InTake captures insurance carrier, policy number, and date of birth — verified against the carrier API where available (mutuelles, BKK, Krankenkassen). SMS confirmation sends 24h and 2h before the appointment with a one-tap reschedule link. Practices using this combination report no-show rates dropping from 12% to under 4%. The recovered chair-time pays for the subscription in the first week.
Patient data lives under stricter rules than commercial CRM data. InTake is configured by default to satisfy GDPR Article 9 (special-category health data), French CNIL guidance, and German BfDI requirements.
For US healthcare requiring HIPAA, contact us — that requires a separate BAA-eligible deployment with US data residency.
Talk to Lilou the same way your patients will. Or book a 30-minute walk-through with our team — we'll quote your practice and show you the live call from a clinic of your size.