How much commission can I actually save by booking direct?
Booking.com takes 15–25% per stay. Expedia takes 18–25%. A hotel doing €500K/year through OTAs hands over €75K–€125K in commission. InTake at €99/mo costs €1,188/year. Every stay you take direct instead of through an OTA is commission you keep — at €99/mo it does not take many to cover the year.
Will guests in different languages actually book through it?
InTake speaks 30+ languages with mid-conversation switching. A guest can start in Mandarin, switch to English to clarify a check-in time, and finish in Mandarin again. The agent matches the language of the first sentence, so a guest who would otherwise default to Booking.com because their own language is there can book with you instead.
Can it handle the upsell — suite upgrades, breakfast, late check-out?
Yes. InTake holds your full rate card and surcharge schedule. At booking, after the room is selected, it offers the upgrade with the price differential. Pre-arrival, it follows up over WhatsApp or SMS with airport transfer, breakfast, late check-out, spa or a dinner reservation. You choose when those go out — typically a week before, then 48h, then on the day.
Does it integrate with my PMS — Mews, Cloudbeds, Hotelogix?
Out of the box InTake writes bookings into Google Calendar or Microsoft 365. Connecting a PMS or channel manager is a build item, not a switch — if yours has a public API we scope it on the call and quote it. Tell us which system you run and we will tell you straight whether it is a connector or custom work.
What’s the difference between Subscription and Build & Own?
Subscription means AVA hosts everything for you and you pay monthly, like Netflix. Build & Own means we build a custom version for you in 2–4 weeks, you own the source code, and pay a small monthly hosting fee. By Year 2, Build & Own is significantly cheaper.
What happens to my data if I cancel?
We export everything to you within 7 days, then delete from our systems within 30 days. Right-to-be-forgotten compliant.
How does LLM passthrough billing work?
We track your actual API usage (Anthropic, OpenAI, or Gemini) and bill it monthly at cost × 1.20. Transparent invoice, no markup hidden in the subscription.
Is InTake GDPR and EU AI Act compliant?
Built to support your GDPR and EU AI Act obligations. Every deployment ships with a ready-to-sign Data Processing Agreement (AVV), a documented risk assessment under the Art. 6(3) derogation, Article 50 transparency met in-product, and optional Frankfurt data residency. Compliance is a shared duty: we supply the pack and the technical measures, you remain the data controller.
What languages does InTake speak?
30+ languages with seamless switching mid-conversation. Common: German, English, French, Spanish, Italian, Dutch, Portuguese, Polish, Arabic, Mandarin.
Can I rename the agent to fit my brand?
Yes. Lilou is the default name, but each deployment can use any name. “Sophie at Dr. Jansen’s office” or “Marco from Casa Luna.” Whatever fits your brand.