A guest in Tokyo at 3 AM Cefalù time wants to book a sea-view suite for next September. The night clerk is gone. The website has a contact form. Booking.com has a faster checkout — and a 17% commission tax on the night you finally fill the room. InTake picks up direct, in Japanese, books the suite, captures the upsell to a private terrace breakfast, and sends a WhatsApp confirmation with the villa map. Zero commission. One AI front desk. Always on.
InTake is a 24/7 AI receptionist purpose-built for hotels. It captures direct bookings (no OTA commission), runs multilingual concierge across phone and WhatsApp, upsells rooms and add-ons before check-in, and handles night-shift requests without a human present. €99/mo Subscription or €1,500 Build & Own. GDPR + EU AI Act compliant, with Frankfurt EU residency.
From 31 boutique hotels and B&Bs across France, Italy, and Germany. The leaks that turn a profitable property into a thin-margin OTA dependency.
You build the property, train the staff, polish the breakfast — and hand a fifth of the revenue to a metasearch engine that owns the relationship.
Direct bookings recover the margin entirely.A guest clicks "call us" from your contact page. After hours, voicemail. Three minutes later, they book the same room on Booking.com.
Lilou picks up in 8 seconds, books in their language.If your reception speaks French and English, your Mandarin and Arabic guests don't try. They book via Trip.com or Almosafer — at full commission.
30+ languages. Native speed. No accent stigma.You're paying a night clerk to sit through quiet hours so the one 3 AM request gets handled. Most nights, nothing happens.
Lilou handles 90% solo. Escalates real emergencies.Suite upgrade? Spa? Airport transfer? You have 90 seconds at check-in to mention them. Most guests already mentally checked in.
Pre-arrival WhatsApp upsell. €18–34 average per booking.Each capability adapted to hospitality workflow. Lilou knows your rate card, your minimum stay, your pet policy, and the difference between a corporate guest and a honeymooner.
Phone, WhatsApp, web chat — InTake books rooms with full rate card, dates, deposits. Zero commission. Synced to your PMS.
30+ languages with mid-conversation switch. Restaurant recommendations, museum tickets, transfers — handled without the language barrier.
Suite upgrade, spa, breakfast, airport transfer. WhatsApp + SMS sequence 7 days, 48h, and 4h before arrival. Soft, never spammy.
Towels, wake-up calls, late arrivals, lost keys, parking. Lilou handles the 3 AM common requests. Real emergencies escalate to mobile.
Booking confirmation, ID upload, dietary preferences, arrival time. Guest paperwork done before they walk in. Check-in becomes hospitality, not admin.
It's 3:14 AM at Villa Marsa, a 14-room boutique hotel on the Cefalù coast. The night staff finished at midnight. Mrs. Tanaka, in her Tokyo apartment at 10 AM local, opens the hotel website and taps the WhatsApp icon. Lilou greets her in Japanese. Asks dates — first week of September, six nights. Pulls inventory, finds the Sea-View Suite at €380/night. Mrs. Tanaka asks about breakfast on the private terrace. Lilou confirms it's available, €28 per person, and asks if she'd like it included. She would. Mrs. Tanaka books, six nights, two guests, terrace breakfast daily. Total: €2,616. Booking.com would have taken €444 of that. Booking.com gets nothing. Lilou sends a WhatsApp confirmation with the villa map, the airport transfer offer, and a link for ID upload. Mrs. Tanaka sleeps. The owner walks in at 8 AM to a confirmed reservation, paid deposit, and a guest profile already filled in.
For a hotel doing €500K/year through OTAs at 17% commission, you're paying €85K to Booking.com. InTake is €1,188/year. The math runs in your favor on the first month.
Booking.com takes 15–25% per stay. Expedia takes 18–25%. A hotel doing €500K/year through OTAs hands over €75K–€125K in commission. InTake at €99/mo costs €1,188/year. If InTake captures even 10% of your direct-booking traffic that would have otherwise gone to an OTA, the math is over within the first month. Most boutique clients see direct bookings rise 18–34% in the first quarter.
InTake speaks 30+ languages with mid-conversation switching. A guest can start in Mandarin, switch to English to clarify a check-in time, and finish in Mandarin again. Boutique hotels in Paris, Florence, and Munich see direct bookings rise sharply from Asian and Middle Eastern guests who would otherwise default to Booking.com because their search interface is in their language. The agent matches the language of the first sentence.
Yes. InTake holds your full rate card and surcharge schedule. At booking, after the room is selected, it offers the upgrade with the price differential. Pre-arrival, it follows up via WhatsApp or SMS with airport transfer, breakfast, late check-out, spa, dinner reservation. Boutique hotels report €18–€34 average upsell per booking captured. The pre-arrival flow runs at 7 days, 48h, and 4h before arrival — soft, never spammy.
Yes. We connect to Mews, Cloudbeds, Hotelogix, Apaleo, Opera Cloud, RoomRaccoon, Little Hotelier, and any system with public API. Channel managers (SiteMinder, RateGain, Cubilis) are also supported — InTake writes the booking to your channel manager and the inventory updates everywhere. Subscription clients get plug-and-play. Build & Own clients get a custom integration in 2 weeks.
Lilou handles the common 3 AM requests — extra towels, wake-up call, late arrival, parking, pool hours, breakfast time, lost key (initiates emergency contact procedure). For genuine emergencies (fire alarm, medical, security incident), she escalates to your night manager's mobile in seconds with full call context. The audit log shows every escalation so you can see who needed what, when. Most hotels eliminate the cost of a dedicated night reception.
Guest data lives in EU residency (Frankfurt eu-central-1). Payments are tokenized through Stripe or your existing PSP — InTake never stores raw card numbers. We're GDPR + EU AI Act compliant by default, with audit trail and right-to-be-forgotten built in. We sign a Data Processing Agreement (AVV) on day one, with a DPIA available on request. ID document storage uses encrypted EU buckets with auto-purge after legal retention period.
Hotels handle ID documents, payment data, and increasingly cross-border guests. InTake is configured by default to satisfy GDPR, the e-Privacy Directive, and PCI-DSS scope reduction.
Italian SCIA hospitality registration, French taxe de séjour, German Meldeschein — we ship the regional configurations on day one.
Talk to Lilou the same way your guests will. Or book a 30-minute walk-through with our team — we'll quote your property and show the live call from a hotel of your size.